We aim to measure the effect of Design Thinking practices on students' personal development, their creative output and way of thinking. Our approach combines 1) interviews with students (after completion of the 1-week, 3-week and 6-week challenge) with 2) observations of team and individual dynamics along the term with 3) the completion of an online self-assessment as tool for reflection.
Abstract
Besides the technical learnings of the Design Thinking experience, i.e. prototyping and rapid ideation exercises, a social environment is created in which mistakes are accepted. Our students consistently highlighted the atmosphere in class as one of the most decisive and original- components that enabled them to generate out-of-the-box ideas. From a teacher-viewpoint, the development of this psychologically safe atmosphere stands out as crucial success factor. And a very difficult one to implement. Short warm-up games in the beginning and the playground-like lecture room, lay the foundation to open up and leave institutionalized ways of problem-solving and team interaction behind ("quantity of solutions over quality of solutions").
While students were working through their ideation and prototyping cycles, we were able to capture a variety of behavioral changes through observation. Design Thinking forces students to act on a problem very early in the process. We are all trained to solve problems in a structured manner and Design Thinking disrupts this routine. This approach might feel uncomfortable in the beginning, but will be rewarded later on: we frequently observe how impressed students are after they completed crafting a seemingly hasty solution to a problem. They look at their output realizing that imperfection and preliminary, "raw" results are not harmful and nothing you have to be ashamed for, but provide deep insights to successfully continue with the refinement of your product or to even drop it and start from scratch.
At the end of last year's term, we conducted a short survey, in which students reflected on their individual take-aways from the course. Students described these personal aha! moments that they experienced throughout the course, their personal growth and changes in thinking style which they want to preserve and transfer to other problem statements. We believe our setup with interviews, observations and a tool for students' self-assessment will deliver tangible results to make this transformation visible.
Success factors
• Impact assessment: by measuring the effect of the Design Thinking components with the help of interviews, observations and a self-assessment tool, we aim to provide tangible results for behavioral changes over the course of 13 weeks.
• Establishing transferability: we aim to identify the influence of different Design thinking practices (i.e. human-centered approach, visualizing, combination of divergent and convergent approaches), thinking styles (i.e. critical and integrative thinking, reflective reframing and abductive reasoning) and mentality (i.e. tolerance for ambiguity, viewing constraints as opportunity or coping with (fast) failure). All of which define elements that can be applied in and complement other course settings (independent from our design thinking context and the number of students taught).
• Inspiring the ETH community: we aim to provide evidence that this interactive and multidisciplinary course format triggers the development of creative minds in a sustainable manner and make these results accessible to the ETH community through an information session about our study results and the way Design Thinking works.
• structured, visual and communicative process
• ETH cross-departmental student teams
• immediate implementation of course content into practice
Innovative elements
Applying an online self-assessment tool for students will help us to complement self-reports about their experience and our observations during class with data on their cognitive skills and personality traits. We will be able to connect their personal development to students' individual characteristics and dispositions. From last year's observations, we were able to extract a positive change towards the ability to react intuitively and spontaneous when being confronted with a complex problem. Instead of focussing on how to structure and cluster the problem, at the end of the term students would start right away with the first idea that came up. Students learn to become trial-and-error based problem-solver. We expect to observe different levels and paces of disruption regarding their existing problem-solving routines. We would therefore want to link these findings back to individual dispositions via the online-self assessment. Further, the test battery provides a tool for students to learn about their own capabilities and to reflect on how to make the best use of them.
Besides the ‘technical’ learnings of the Design Thinking experience, i.e. prototyping and
rapid ideation exercises, a social environment is created in which mistakes are accepted
and that enables students to generate out-of-the-box ideas.
Room for improvement
The desire that the approach is not limited to this course and that the design thinking
experience is extended to other courses.
Opinion of students
• Overall I really liked it. I have learned a lot of new methods and a new way to solve real
world problems
• I liked the „dualism“ between the tools we learn in class in combination with all the
external guest speaker we had.
• The design thinking course gave me an impression what design thinking is and helped
me to focus more on the human side while I solve a problem.
• We have learnt to work together as team - not only in class but also outside class.
Tips for lecturers
• combination of application to the learned content and theoretical content
• cross-departmental teams
Links and downloads
Authors
Applicant
Prof. Dr. Stefano Brusoni
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Manager
Dr. Alan Cabello
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Contact person
Dr. Alan Cabello
alankbyo@ethz.ch
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Department
D-MTEC
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Institute
Technologie- und Innovationsmanagement
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Filing date
30.09.2016
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Period
01.05.2017 to 30.04.2019